Company Name: VARITE India Private Limited

About The Client:

A global IT services and consulting company, multinational information technology (IT), headquartered in Tokyo, Japan. The Client offers a wide array of IT services, including application development, infrastructure management, and business process outsourcing. Their consulting services span business and technology, while their digital solutions focus on transformation and user experience design. It excels in data and intelligence services, emphasizing analytics, AI, and machine learning. Additionally, their cybersecurity, cloud, and application services round out a comprehensive portfolio designed to meet the diverse needs of businesses worldwide.

Essential Job Functions:
- Provide first-level support for business applications and help users with reported issues.
- Investigate application errors, access issues, workflow problems, and unexpected system behaviour.
- Follow a transparent and structured approach to troubleshooting and identify possible causes.
- Use error messages, available system information,



and basic logs to help understand issues.
- Communicate with users in a clear, patient, and helpful manner.
- Work with technical and application teams when an issue needs further investigation.
- Develop a basic understanding of APIs, integrations, data flows, and system-to-system communication.
- Record support requests, troubleshooting steps, resolutions, and escalations accurately.
- Look for recurring issues and share observations that may help improve the support process.
- Manage day-to-day support requests while keeping users informed of progress.
- Provide support for applications and processes used within the procurement workplace.

Qualifications:

Essential Skills
- A practical and methodical approach to troubleshooting.
- Good analytical and problem-solving skills.
- Basic understanding of application errors, APIs, and integrations.
- Good communication and customer-handling skills.
- Patie

📌 Oracle Fusion Procurement Specialist (India)
🏢 VARITE
📍 India