Job Summary

This hybrid day shift role for TL Operations Change Group focuses on driving complex change initiatives that optimize portfolio planning and delivery using Planview PPM MS Office and agile practices. The role manages operational change workflows ensures transparent stakeholder communication and supports continuous improvement in cards and payments services to enhance business value and societal trust.

Responsibilities

Drive end to end operations change initiatives using Planview PPM to ensure transparent planning tracking and delivery of strategic programs that increase organizational efficiency and value for customers in regulated markets.
Coordinate cross functional agile teams to translate change demand into prioritized backlogs and iterations that support predictable delivery outcomes and strengthen trust in the company portfolio of services.
Oversee portfolio level reporting using advanced MS Office capabilities to create transparent dashboards and analytics that enable leadership teams to make data informed decisions about investments and operational improvements.




Guide stakeholders through structured change processes by documenting impacts timelines and resource needs that support smooth transitions and reduce service disruption for clients and communities.
Manage governance routines for the Operations Change Group by organizing forums preparing materials and tracking actions that ensure compliance with internal policies and external regulations in financial services contexts.
Collaborate with technology and operations partners to identify process bottlenecks and design pragmatic solutions that reduce cycle time for change implementation and enhance customer experience across cards and payments journeys.
Monitor agile delivery metrics such as throughput and cycle time to evaluate performance trends and recommend targeted improvements that support sustainable productivity and responsible growth.
Develop and maintain standardized templates and knowledg

📌 TL-Operations Change Group (Chennai)
🏢 Cognizant
📍 Chennai