Company Name: VARITE India Private Limited

About The Client:

Client is a global leader in next-generation digital services and consulting

Essential Job Functions:
- Methods & Application:
- Partner with data and research teams to drive design decisions, applying insights to Journey Maps and other service design workflows.
- Support and contribute to the development of Service Blueprints and Customer Journey Mapping to ensure a seamless experience across customer touchpoints.
- Lead exploration and research efforts to identify customer and stakeholder needs, translating these into actionable insights that inform design strategies.
- Take a holistic service design perspective across multiple initiatives to ensure cohesion and consistency in customer experiences.
- Own and manage mid-sized projects/features, guiding them from concept to completion while ensuring they align with strategic goals and user needs.
- Collaborate with cross-functional stakeholders, ensuring their needs are integrated and addressed throughout the design process.




- Contribute to and support the work within Zooplus’ Customer Journey Management Tools, ensuring transparent documentation and easy access to design assets and workflows.
- Stakeholder Collaboration:
- Actively involve stakeholders in the design process, understanding their needs and tailoring design outputs to align with their expectations.
- Maintain alignment with stakeholders to ensure business goals are met and communicated effectively, contributing to long-term project success.
- Business Acumen:
- Demonstrate a solid understanding of how design work aligns with team KPIs, contributing to business objectives and ensuring that customer experience initiatives support overall strategic goals.
- Communication & Storytelling:
- Effectively communicate design decisions and their rationale, translating complex concepts into clear, actionable stories for diverse audiences (stakeholders, team members, etc.).
- Present results and insights in

📌 Service Designer (Hyderabad)
🏢 VARITE
📍 Hyderabad