Exotel is India's leading AI-first cloud communications platform, powering over 25 billion customer conversations annually for 6,000+ enterprises across India, Southeast Asia, and the Middle East. From voice and contact centres to AI-powered customer engagement, Exotel enables businesses to build reliable, scalable, and intelligent customer experiences.
About the Role
You will be the senior technical voice in Voicebot Delivery: setting the standards others build to, taking on the hardest and most novel builds, and shaping what gets productised rather than rebuilt for each customer.
What You'll Do
Solution Architecture and Delivery
● Own the most complex and novel voicebot builds, and set the technical approach others follow.
● Act as design authority on solution and integration architecture across the customer's communication stack, and make the feasibility call at scoping.
● Be the technical voice in front of enterprise customers and in escalations.
LLM and Platform Engineering
● Set the prompt patterns, evaluation standards and guardrails the team builds to.
● Own the architecture of LLM-backed conversation systems: orchestration, retrieval, tool use, latency and failure behaviour.
● Build the connectors, test suites, accelerators and tooling the whole team reuses.
Technical Leadership
● Shape the product and engineering roadmaps — turn recurring patterns into platform work rather than repeated bespoke builds.
● Partner with Product and Engineering on customer-specific enhancements and on resolving escalations.
● Grow FDE I and FDE II engineers into independent owners.
What We're Looking For
Experience
● 5+ years, with significant time in a hands-on engineering or forward-deployed role.
● A track record of building reusable tooling and accelerators, not only of delivering projects.
● Experience leading enterprise implementations end to end.
Technical Expertise
● Robust software engineering background with hands-on coding in Pyth