What you will do
Drive customers from Closed Won to a live instance (under 48h), implementation complete (under 7 days), and first value (under 14 days).
Run a light, mostly-automated onboarding: in-app checklists, lifecycle email and in-app sequences, group kickoffs and office hours, with 1:1 touch reserved for exceptions and higher-ARR accounts.
Define and track activation events and health; catch stalled onboardings early and rescue them before they churn.
Map each account's stakeholders (decision maker, champion, admin, advocate) and set a clear success plan and FVM at kickoff, tied to their use case.
Build and improve onboarding playbooks, sequences, and templates so the motion scales without adding headcount.
Hand off cleanly to the adoption pool once the activation + health gate is met; log root causes when it is not.
Handle onboarding-related questions and unblock customers; partner with Support and Product on issues.
What we are looking for
Must have
2-3 years in on-boarding and implementation, ideally owning onboarding or activation.




Hands-on experience running digital / tech-touch / pooled CS in a SaaS or AI startup - lifecycle automation and in-app messaging, not only 1:1 calls.
Comfort with product-usage data (PostHog or similar): defining activation events, reading funnels and health scores, and acting on signals.
A self-starter who navigates ambiguity - builds process where none exists and improves it as they go.
Transparent, empathetic written communication; most of the motion is async and in-product.
Strong prioritization across a high-volume book of accounts.
Nice to have
Experience with a credits / usage-based or product-led (PLG) product.
Familiarity with tools like PostHog, Customer.io (or similar lifecycle messaging), Plain (or similar support), and a CRM.
Track record building SOPs, playbooks, in-app guides, or onboarding automation.
Worked closely with Product and Sales on feedback loops and expansion signals.

📌 Onboarding Success Manager (Hyderabad)
🏢 Fairground
📍 Hyderabad