09 Sep
|
Artech Infosystems
|
Hyderabad
09 Sep
Artech Infosystems
Hyderabad
Key Responsibilities
- Respond to customer queries through live chat in a professional and timely manner.
- Understand customer concerns and provide accurate information or appropriate solutions.
- Maintain a high level of customer satisfaction through effective communication.
- Document customer interactions and update internal systems accurately.
- Escalate complex issues to the relevant teams when required.
- Meet productivity, quality, and response time targets.
- Follow company policies, processes, and customer service standards.
Required Skills
- Excellent written English communication skills.
- Good typing speed with attention to detail.
- Strong problem-solving and customer service mindset.
- Basic computer knowledge and familiarity with MS Office.
- Ability to multitask and work in a fast-paced workplace.
- Willingness to work in rotational shifts, including night shifts if required.
📌 Client UHG BPO (Hyderabad)
🏢 Artech Infosystems
📍 Hyderabad