Job Title

Product Support Advocate II

Employment Type

Full- time

Work Authorization Requirements

Must be authorized to work in the India without sponsorship

Language Requirements

English

About PRGX

PRGX is the global leader in source-to-pay data analytics and software, and tech-enabled profit recovery services. We provide software and services to maximize revenue recovery and drive margin improvement for our clients. For more information about PRGX, visit www.prgx.com.

Job Duties & Responsibilities

* Manage and respond to product support requests submitted through Jira, email, phone, and other support channels.
* Provide advanced product support for SaaS and internal products, including feature/function questions, product bugs, account issues, configuration issues, and data-related support needs.
* Research support issues thoroughly, document findings, and provide transparent resolution steps to users or internal stakeholders. PRGX | Confidential Recruitment Document PRGX Job Posting




* Perform root cause analysis for recurring or complex support issues and document findings in Jira, Confluence, or the appropriate knowledge repository.
* Review ticket history, available logs, screenshots, user details, and other supporting information to assist with issue diagnosis.
* Execute basic SQL queries or validations where appropriate and approved.
* Support basic API troubleshooting, including reviewing request/response details, identifying common integration issues, and escalating when deeper technical review is required.
* Escalate validated issues to Product Analysts, Implementation Engineers, Engineering, Data Services, Tech Ops, or Product teams with complete context, reproduction steps, business impact, and supporting evidence.
* Track open tickets, follow up on pending items, and ensure timely communication with users and stakeholders.
* Maintain accurate records of customer interactions, technical issues, escalation details, and resolution steps. Identify produc

📌 Product Support Advocate II (Pune)
🏢 PRGX Global
📍 Pune