About the Role
We are looking for a smart, confident, well-spoken and customer-focused Healthcare Executive who can take ownership of the complete patient journey — from the first digital enquiry to OPD appointment and follow-up.

This is not a conventional receptionist role.
The ideal candidate will be responsible for responding to digital leads, understanding patient requirements, coordinating with doctors, counselling patients appropriately, converting genuine enquiries into OPD appointments, and ensuring a smooth premium patient experience.
The candidate should have a solid understanding of healthcare operations, excellent communication skills and the ability to handle patients and their families with professionalism, empathy and confidence.

Key Responsibilities
Handle digital healthcare leads, inbound enquiries and provided databases through calls and WhatsApp.
Convert qualified enquiries into confirmed OPD appointments through effective communication, follow-up and patient counselling.




Conduct outbound and cold calls to prospective patients using leads provided by the organisation.
Understand the patient's requirement and appropriately guide them regarding the relevant specialty, doctor consultation and appointment process.
Coordinate closely with doctors, consultants, front-office and clinical teams to ensure smooth patient scheduling and experience.
Manage appointments, confirmations, rescheduling, follow-ups and no-show recovery.
Build trust with patients without making inappropriate medical claims or giving clinical advice beyond the organisation's approved information.
Handle premium patients, corporate patients and patient attendants with a high level of courtesy, confidentiality and professionalism.
Assist patients with queries related to health insurance, cashless treatment, TPAs, pre-authorisation, reimbursement and required documentation.
Manage front-office activities including patient registration, appointment coordination, billing coordination a

📌 Customer Acquisition and Care Coordinator (New Delhi)
🏢 NEW SKY COFFEE
📍 New Delhi