Company Name: VARITE India Private Limited
About The Client:
Client is an Indian multinational technology company specializing in information technology services and consulting. Headquartered in Mumbai, it is a part of the Tata Group and operates in 150 locations across 46 countries.
About The Job:
- Required Technical Skill Set Experience in inbound customer service environment or Service Desk.
- Desired Experience Range 2 to 5 years.
Essential Job Functions:
- This role will provide critical support to a newly implemented system.
- Provide support to system users and HR support teams.
- Test and improve HR Service Centre processes and ensure excellent customer service.
- Provide 1st level support via email, voice, SuccessFactors tool and mobile application.
- 24x7 operations.
- Resolve or assign HR administration issues raised by internal staff.
- Support in creating or amending contracts such as joining, internal job postings and mobility.
- Support in creating or amending positions on the portal.
- Support in generating country level HR reports.
- Identify and escalate priority issues as per escalation matrix.
- Follow up with departments and customers across global locations to ensure resolution.
- Call back customers to update status of queries.
- Update CRM and tracking tools to record customer interactions.
- Maintain positive relationships with staff and HR teams.
- Support pre recruitment arrangements including application sorting and shortlisting.
- Support pre appointment screening of staff globally.
Qualifications:
Must-Have.
- 2+ years of experience as a Help Desk Analyst or other customer support role.
- Problem solving skills are associated with an HR Administrative environment.
- The HR helpdesk administrator will be the first point of contact for users of the new SuccessFactors HR system.
- Work as a conduit between employees, managers, Local HR and HR systems teams to ensure enquiries are managed effectively.
Valuable-to-Have.
- Good understandi
📌 IT IS Service Desk (Noida)
🏢 VARITE
📍 Noida