User Success Engineer

Unlock your potential with Dassault Systèmes, a global leader in Scientific Software Engineering as a User Success Engineer, Pune

Role Description & Responsibilities:

We are seeking L1 Support Engineers, having experience in PeopleSoft Finance Domain, to work with our Digital Enterprise Solutions team.

As part of this team, you will be responsible for PeopleSoft L1 Support which includes supporting the end user activities in different streams under Finance domain and

you will get to work together with colleagues from all over the world to support them on challenging projects for international business that is spread worldwide.

Qualifications:

Experience: 1-4 Years
Education: Bachelor of Commerce / Engineering / MBA with Finance Background
Candidate should have experience in General Ledger, Account Payables, Account Receivables, Billing, Travel and Expense and Asset Management.
Perform first level troubleshooting and resolve issues with L1 scope - Escalate unresloved incidents with complete diagnostics.




Should have good exposure to functional process flows of People Soft tool.
Should be ready to work in 18*5 rotational shift (24*7 during closing)
Candidate should be able to work closely with customers to understand the issues and deliver professional customer service.
Perform Queue Management and handover activities to following shift. Reporting to Team Lead.
Investigate and resolve incidents within SLAs.
Use knowledge articles and contribute to knowledge management.
Leverage AI powered support tools and identify automation opportunities.
Proficient in SQL.
Valuable understanding of IT delivery methodologies.
Team Player and able to work in a cross-functional team environment.

What is in it for you?

Work for the one of the biggest software companies in Europe
Work in a culture of collaboration and innovation
Opportunities for personal development and career progression
Chance to collaborate with a multinational and multidisciplinary team

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📌 Peoplesoft FinanceSupport (India)
🏢 Dassault Systèmes
📍 India