Company Name: VARITE India Private Limited
About The Client:
Client is a pioneering Software Engineering and IT consultancy company, transforming and executing at the intersection of Domain and Technology to create digital leaders for our people, clients, partners, and communities.
About The Job:
- Client is seeking an experienced Senior Technical Support Engineer to lead Level 2 application support for our digital guest-facing and operational web and mobile platforms.
- This is a hands-on technical leadership role, sitting at the intersection of engineering, DevOps, and customer experience — ensuring our digital channels deliver the reliability and performance our guests expect.
- You will serve as the primary escalation point for complex application incidents, leading a team of L2 technicians while collaborating closely with development, QA, and DevOps teams to drive resolution, root cause analysis, and continuous improvement across our web and mobile estate.
- Beyond the technical skills, we are looking for someone who takes ownership,
communicates with clarity at all levels, and brings a continuous improvement mindset to everything they do.
- Experience in aviation, travel, or a similarly complex, high-availability digital setting would be a strong advantage.
Essential Job Functions:
- Act as the primary escalation contact for Level 2 support tickets, troubleshooting and resolving complex issues in web (e.g., frontend/backend frameworks like React, Node.js) and mobile applications (e.g., iOS/Android using Swift, Kotlin, or cross-platform tools like Flutter/React Native).
- Lead and mentor a team of L2 support technicians, providing technical guidance, conducting knowledge-sharing sessions, and ensuring adherence to best practices in incident management.
- Perform in-depth root cause analysis (RCA) for recurring issues, utilising tools such as debugging software and log analysers (e.g., Dynatrace).
- Collaborate with development, QA, and DevOps teams to r
📌 Technical Support Engineer (India)
🏢 VARITE
📍 India