- Excellent Communication Skills in English
- Pursuing degree, graduate or postgraduate
- Personable, attentive, and active listener
- Positive interpersonal skills and communication skills in English and Tamil
- Confident, assertive approach and resiliency
- Customer centric approach to go extra mile to keep up the user experience
- Pleasant voice with pleasing telephonic etiquettes
- Ability to work efficiently under pressure.
- Pleasant voice with telephone etiquette that creates a positive interaction.
- Working knowledge of computers, coupled with the ability to comprehend and follow instructions.
- Adept at typing with accuracy and speed.

Roles & Responsibilities:
- Handling the Callers diligently and providing the required information promptly over the phone.
- Listen to the callers concerns, Issues, and queries (if any) respond & direct them appropriately.
- Refer escalations & questions to respective team, if required for prompt closure.
- Maintain a positive attitude and calmly respond to the callers.
- Understand the process, execute, and maintain SLA in Certain Metrics.

📌 Customer Support (Mumbai)
🏢 JustDial
📍 Mumbai