Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us

Job Description

As a Customer Relationship Specialist, you will serve as a strategic partner to Sales, Business Units, Distributors, System Integrators, and Key End Customers, helping deliver value-added customer solutions through close collaboration with Supply Chain, Finance, and cross-functional teams. You will play a critical role in demand sensing, market intelligence, customer engagement,



and ensuring product availability to support revenue growth and customer satisfaction.

You will report to the AP Premier Customer Care Manager and work in a hybrid work model from one of our India locations.

Your Responsibilities

Partner with Sales, Supply Chain, distributors, and customers to understand business requirements and deliver customer-centric solutions.
Drive demand sensing activities and provide market intelligence inputs to support demand planning and product availability.
Conduct periodic reviews with distributors to ensure adherence to Rockwell Automation processes, policies, and strategic objectives.
Represent the customer perspective across internal functions to ensure timely resolution of customer requirements while complying with company policies.
Develop customer insights and market intelligence to proactively identify opportunities for process improvements, customer retention, and

📌 Premier Customer Relationship Specialist (India)
🏢 Rockwell Automation
📍 India