Within Société Générale’s group, the mission takes place in “Wholesale” service unit of Global Banking & investors Solution (GBSU).
As part of this direction, within the Risk and Production Management department (RPM), that is in charge of managing operational risks and Information Systems’ Production, you join the Process & Practices Steering team in charge of :
The WW deployment of ITIL processes related to IS production
The continuous improvement of these processes and related tooling
The regular reporting to the direction on these processes
Required
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Deploy, execute and improve Information Technology Infrastructure Library (ITIL) processes for the Business Process/ Business chain.
Apply ITIL best-practices and methodologies. Propose changes to the existing processes and contribute to the evolution of recent model/process.
Prepare, publish and monitor process documentation and process reports.
Conduct workshops and trainings on ITIL processes. Provide information on ITIL processes related audit queries to internal/external auditors.
Track, evaluate and drive process improvements and concerns. Monitor and correct process non-compliance.
Generate Key Performance Indicator (KPI)s and Key Risk Indicator (KRI)s.
Execute controls at defined time and accuracy.
Lead the creation, implementation and monitoring of an effective governance with all the regional stakeholders.
Perform trend analysis and suggest improvements on innovation and modernization.
Accountable for production issues from incident occurrence, remediation to Root Cause Analysis (RCA) and follow-up and Publish Post Mortems.
Estimate production infrastructure and service prices from Total Cost of Ownership (TCO) perspective on cloud or data center.
Follow-up on end-to-end Business process / Business chain.
Focus on SLA definition, Review, Monitoring and Reporting of all critical pr
📌 Specialist Software Engineer (Bengaluru)
🏢 Societe Generale Global Solution Centre
📍 Bengaluru
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