Company Name: VARITE India Private Limited

About The Client:

Client is an Indian multinational technology company specializing in information technology services and consulting. Headquartered in Mumbai, it is a part of the Tata Group and operates in 150 locations across 46 countries.
About The Job:
- We are seeking an experienced ServiceNow CSM Developer responsible for designing, developing, and supporting ServiceNow Customer Service Management solutions.
- The ideal candidate should have strong technical expertise in ServiceNow, hands-on experience in CSM modules, and the ability to work collaboratively with cross-functional teams.
- Experience-4-12 yrs.

Essential Job Functions:
- Support Customer Service organizations (3+ years’ experience preferred)
- Develop UI forms, fields, notifications, and workflows
- Maintain JavaScript server/client-side code
- Create and manage reports, gauges, and homepages
- Manage Service Level Agreement (SLA) data and workflows
- Create new service catalog requests and items with variables
- Build, monitor, modify,



and publish workflows with approvals
- Search, populate, and customize CSM knowledge bases
- Create and manage access control rules
- Work with ServiceNow applications and understand inter-relationships
- Implement and configure ServiceNow processes and modules
- Work with service management and related tools
- Understand web applications, networks, protocols, and email systems (SMTP, POP3)
- Integrate ServiceNow with CRM and ERP systems
- Execute Web Services integrations

Qualifications:
- ServiceNow Certified System Administrator (CSA)
- ServiceNow CSM Fundamentals Certification

Behavioral Competencies
- Strong verbal and written communication skills (technical and non-technical audiences)
- Excellent interpersonal skills with a collaborative mindset
- Active participation in planning, pre-iteration, and retrospective meetings

Positive-to-Have Certifications
- ITIL V3/V4 Foundation Certification
- ServiceNow Certified

📌 ServiceNow CSM (Bengaluru)
🏢 VARITE
📍 Bengaluru