Client is a global technology solution and services leader providing business-friendly solutions, that enable future-readiness for clients. We seamlessly bring together digital expertise, solid industry-specific alliances, and deep domain expertise from ITC Group businesses. Our solutions and services are focused on Banking and financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality. ITC Infotech is a wholly-owned subsidiary of ITC Ltd, one of India’s most admired companies.
Essential Job Functions:
- Build Windows 10/11 Desktops & Laptops.
- Setup desktop/laptop in the domain and configure user profile.
- Setup standard applications like MS Office, mail clients, MS Outlook, Lotus Notes, Antivirus, Security software, CrowdStrike and specific business software SAP client.
- BaU Application support for the above software.
- User creation, deletion, transfer with ITSS team. Logging requests with the ITC Service Desk for the creation, modification, deletion and transfer of mailboxes, AD IDs.
- Verification of groups including their creation and deletion in collaboration with group owners.
- The team will handle user Active Directory account unlocking, password resets and coordination with the central Active Directory and Central Local Network teams.
- Basic understanding of network concepts and devices. Initial diagnosis and resolution of network-related issues. Liaise with ITSS network team for WAN issues.
- VC room equipment setup and coordination.
- Supervision of LAN switches and collaboration with the Network Engineer.
- Escalation and follow-up of LAN-related issues with the vendor to ensure prompt resolution for Distribution Operations, Branches and Warehouses.
Qualifications:
- Experience – 2+ years to 4 years.
- Windows 10/11 Desktop & Laptop support.
- Domain setup and user profile configuration.
- MS Office.
- MS Outlook.
- Lotus Notes.
- Antivirus and Security soft
📌 Desktop Support Engineer (Thiruvallur)
🏢 VARITE
📍 Thiruvallur
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