Company Name: VARITE India Private Limited

About The Client:

An American multinational computer software company incorporated in Delaware and headquartered in San Jose, California. They specialize in software for creating and publishing a wide range of content, including graphics, photography, illustration, animation, multimedia/video, motion pictures, and print.

About The Job:
- Deliver first time resolution by handling customer requests and resolving customer’s technical and non-technical issues as often as possible during the first contact for assigned products on voice and chat channel.
- The Job will include handling Technical support issues for Digital Imaging * Products (Premier Pro, After effects, Character Animator, Premier Rush Media Encoder etc.).
- Provide a professional & competent standard of online support for Global customers.

Essential Job Functions:




- Deliver first time resolution by handling customer requests and resolving customer’s technical and non-technical issues as often as possible during the first contact for assigned products on voice and chat channel.
- The Job will include handling Technical support issues for Digital Imaging * Products (Premier Pro, After effects, Character Animator, Premier Rush Media Encoder etc.).
- Provide a qualified & competent standard of online support for Global customers.
- Accurately document all customer interactions in a case tracking database, when applicable.
- Content to be logged in full written English.
- Communicate and articulate clearly with the customer (in both verbal and written communication).
- Follow-up on interactions in timely fashion.
- Demonstrate ownership and willingness to resolve issues in a timely manner.
- Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.
- Underst

📌 Technical Support Consultant – Video (Noida)
🏢 VARITE
📍 Noida