APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.
Title- Remedy Application Support Engineer
Location- Remote
Duration- Contract
Key Responsibilities
- Manage and administer Remedy servers and mid-tier components, including AR Server and Email Engine configurations.
- Perform bug fixes, minor enhancements, and workflow changes to Remedy applications.
- Execute Remedy data and code migrations/deployments.
- Perform Remedy Server and Application patching.
- Provide Linux operations and support.
- Leverage Oracle DB knowledge to review, troubleshoot, and analyze AR System and DB logs.
- Debug Remedy issues using log analysis.
- Perform performance tuning of App/Web Servers.
- Understand and support the integration of Remedy with 3rd party tools and Web Services.
- Participate in the development and deployment of new code from development to production.
- Perform Remedy administration tasks, including user training and guidance to developers/administrators.
- Collaborate with peripheral teams, providing integration support.
Key Skills
- Robust expertise in Remedy administration and development.
- Proficiency in Linux and Oracle Database administration.
- Experience with server and application performance tuning.
- Excellent troubleshooting and problem-solving skills.
- Strong understanding of ITIL best practices.
- Ability to work independently and as part of a team.
- Nice to have BMC Software Certifications (RSP, RAC)
In addition to the skills mentioned above, these optional skills/availability on demand for Critical-Priority 1 issues would be recommended.
- Provide Level 2 and Level 3 support for the Remedy (if specifically required in coordination with the Reme