Company Name: VARITE India Private Limited

About The Client:

An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.

Essential Job Functions:
- Gather and analyze business requirements for ServiceNow ITSM solutions.
- Design and optimize ITSM processes including Incident, Problem, Change, Request, and Knowledge Management.
- Create functional specifications, process flows, and use cases.
- Collaborate with developers to ensure scalable, compliant, and effective solutions.
- Support testing, UAT, and end-to-end validation across environments.
- Design and maintain Service Catalog items, workflows, approvals, SLAs, and notifications.
- Engage stakeholders,



facilitate workshops, and provide status updates.
- Define KPIs, support reporting, and maintain audit-ready documentation.

Qualifications:
- 7–10 years of experience in ITSM process design and business analysis.
- Robust knowledge of ITIL and ServiceNow ITSM modules.
- Experience with Service Catalog, Knowledge Management, Workflow/Flow Designer, and platform configuration.
- Strong analytical, documentation, and stakeholder management skills.

Preferred Qualifications
- ServiceNow CSA Certification.
- ITIL v4 certification preferred.

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.

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📌 ServiceNow ITSM BSA (Bengaluru)
🏢 VARITE
📍 Bengaluru