Job Title: Endur L3 Production Support Engineer
Location: Bengaluru (Work from Office)

Contract Duration: 6 Months

Shift Timings: 1:30 PM – 10:30 PM (IST)

Work Mode: 4 Days WFO / 1 Day WFH

Role Overview

We are looking for an experienced Endur L3 Production Support Engineer to support critical trading applications in a high-impact environment. This role focuses on advanced production support, issue resolution, and system stability for Endur (ION) platforms used across trading operations.

Key Responsibilities

Production Support (L2/L3)
- Provide advanced support for Endur production systems, ensuring high availability and stability
- Handle P1/P2 incidents with quick turnaround and robust ownership
- Perform root cause analysis (RCA) and implement permanent fixes
- Support end-of-day (EOD) processes, valuation runs, and batch jobs

Endur Functional & Technical Support
- Troubleshoot issues across key modules: Trading, Market Data, Risk/P&L;, Settlements, and Reporting
- Analyze trade lifecycle issues across front, middle, and back-office processes




- Investigate data discrepancies between Endur and external systems
- Support configurations, reference data, and pricing setups

SQL & Data Analysis
- Perform advanced SQL queries for data validation, reconciliation, and issue diagnosis
- Analyze trade data, market data, and settlement-related records
- Work closely with DB teams for performance tuning and data fixes

Integration & Batch Support
- Monitor and troubleshoot interfaces between Endur and upstream/downstream systems
- Handle failures in APIs, file-based integrations, and messaging systems
- Support batch processing, job failures, and rerun activities

Incident & Change Management
- Manage incidents and tickets using ITSM tools (e.g., ServiceNow)
- Participate in release support, deployment validation, and post-release checks
- Maintain documentation, runbooks, and support procedures

Collaboration & Mentoring
- Work closely with traders, risk teams, operat

📌 EndurProduction Support Engineer (Bengaluru)
🏢 FirstTek
📍 Bengaluru