Purpose of the Role

To create and manage Emergency Breakdown LOB - Road Side Service Processes & manage
Business in the domain of TMPVL managing both Call Centre (EBD LOB) Vendor and Authorized
Service Partner Network Vendor.

Job Responsibility

1 Road Side Assistance (EBD LOB)
· End to End Road Side Assistance Business Management with both Authorized Service Partner and Call Centre ·
Customer Escalations Management for RSA Business · PO , Budgeting & Audits for RSA Business
· Change Management of Service Vendor / Existing vendor agreements/contract study and propose
· Managing the Operational Efficiency for EBD Desk at Call Centre –Process , SOP and Manpower Planning
· Managing & Review the Network Performance of Existing ASP Vendor
· RSA adherence to SLA - Reach Time (City & Highway)
· RSA System integration for Effective Operations
· Create and Managing existing Process SOPs and review for changes including Forecasting

Desired Candidate Profile

Education
B.E or B.Tech Full time
Relevant Experience : 4+ years in automobile industry

Skills & Competencies





Detailed knowledge on After Sales Road Side Assistance Business Processes
Call Centre Operations , Automobile technical knowledge
Knowledge on CRM systems and Mobility application Detailed understanding on business intelligence tool
Good analytical knowhow and knowledge of MIS
Budgeting and Commercial Knowledge with Vendor Evaluation Skills
Tata Motors is an Equal Opportunity Employer, committed to a fair and transparent hiring process. All recruitment decisions are based strictly on Merit, Role alignment, and Business requirements. It does not solicit or accept any form of payment or gratuity from candidates at any stage of the recruitment process. Any such request received should be considered fraudulent and reported immediately.
About Tata Motors:
Part of the USD 180 billion Tata group, Tata Motors Limited (BSE: 500570; NSE: TATAMOTORS), a USD 52 billion organization, is a leading global automobile manufac

📌 Senior Manager – Road Side Assistance (Mumbai)
🏢 TataMotors
📍 Mumbai