Company Name: VARITE India Private Limited

About The Client:

An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.

Essential Job Functions:
- Global Delivery: Ensure to increase focus and involvement on global delivery. Build network and relationship with all stakeholders, improve delivery, implement better utilization tracking, KM, governance, reporting, automation etc.
- Identify and address the gaps and quality issues.
- Collaboration: Work collaboratively with all support functions and build relations for better teamwork.
- Innovation: Focus on process and technical innovation.
- Risk Management & Compliance:



Ensure and improve effectiveness and comprehensiveness (cover all risks) on PS Controls, audit findings action closure, and improve BCM readiness jointly with other teams.
- Make sure that no escalations reach management.
- Point of contact on ownership topics.
- Be the first one to be aware of any production issue and host/provide directions to quickly restore the service.
- Ensure ITIL compliance for all incidents and service calls.
- Ensure KPI compliance for all incidents and service calls.
- Manage and ensure we achieve SLAs.
- Conduct CIP plans to improve infrastructure stability and reduce incidents.
- Solid multi-tasking and organizational skills; ability to prioritize simultaneous high visibility customer and internal escalations.
- Manage P0, P1 and P2 tickets autonomously and provide quick solutions to incidents.
- Responsible for providing inputs and work on problem management to find root cause.
- Good understanding

📌 Citrix AVD- (India)
🏢 VARITE
📍 India