We are seeking an experienced Veeam Backup Administrator to join our Infrastructure Operations team. The ideal candidate will have strong hands-on expertise in Veeam Backup & Replication, enterprise backup environments, troubleshooting complex backup issues, and providing L2/L3 support. The candidate should be capable of performing root cause analysis, managing backup infrastructure, handling escalations, and ensuring high availability and reliability of backup solutions.
Key Responsibilities
- Administer, maintain, and support enterprise backup environments using Veeam Backup & Replication.
- Provide L2/L3 support for backup and recovery operations.
- Troubleshoot and resolve backup failures, restore issues, and infrastructure-related incidents.
- Perform detailed root cause analysis (RCA) for recurring backup issues and implement preventive measures.
- Manage backup upgrades, patches, and version migrations.
- Monitor backup performance and optimize backup and recovery processes.
- Support and maintain tape library environments, including MSL, StoreOnce, and similar technologies.
- Troubleshoot SAN connectivity and storage-related backup issues.
- Coordinate and manage escalations with Veeam Support and other technology vendors.
- Support cloud-based backup integrations with AWS and Azure environments.
- Ensure compliance with backup policies, retention requirements, and disaster recovery procedures.
- Create and maintain operational documentation, runbooks, and knowledge articles.
Required Skills & Experience
- 6+ years of hands-on experience in Veeam administration and support.
- Robust expertise in Veeam Backup & Replication.
- Experience providing L2/L3 support in enterprise environments.
- Proven experience troubleshooting backup failures and recovery issues.
- Strong understanding of backup a