An American multinational investment company recognized as the world's largest asset manager with AUM crossing $10 Trillion. Headquartered in Recent York City, Client has 70 offices in 30 countries and offers services to companies in over 100 countries. Its software keeps track of investment portfolios for many major financial institutions, and its Client's Solutions division provides financial risk management services. Client is ranked 184th on the Fortune 500 list of the largest United States corporations by revenue.
About The Job:
- Provide 1st/2nd line technical support & incident management, monitoring for circuits and hardware.
- Report and track carrier issues, hardware RMA’s etc.
- Manage operational network maintenance activities and implement changes
- Provide monitoring & fault management and remediation of alerts.
- Tuning & optimization of monitoring systems
- Respond within standard published MTTA and MTTR
- Assist with root cause analysis of incidents
Essential Job Functions:
- Assist with periodic network reviews and analysis
- Assist in Alert noise reduction by introducing Automation
- Help with establishment of operational procedures & support documentation
- Review, track and update network operations policies, standards and documentation
- Assist with development of the network management platform adoption, configuration and tuning
- Complete Daily network checks and operational handover duties
- Participate in shift rotation coverage
- Deploy AI driven triage or anomaly detection capabilities to reduce investigation time by X% (AI requirement per Objective Setting guidance
- Use AI to generate first draft runbooks, RCA summaries, or dashboards, reducing drafting cycles
- Deliver ≥2 AI enabled automation uses cases (e.g., predictive alerting, intelligent routing)
- Demonstrate intentional, compliant AI usage
Qualifications:
- 3+ years’ experience in IT infrastructure operations/support