APN Consulting has an immediate need for a direct client requirement:
Role: ServiceNow Developer (ITSM and HRSD)
Contract : 3-6 Months Contract
Remote (Travel as per client need)
Shift time would be 2 PM to 11 PM IST
Job Summary:
We are looking for a skilled and experienced ServiceNow Developer with expertise in both IT Service Management (ITSM) and HR Service Delivery (HRSD) modules. The ideal candidate will have a solid background in ServiceNow platform development and configuration, with a focus on implementing ITSM and HRSD solutions. As a ServiceNow Developer, you will collaborate with cross-functional teams to design, develop, and implement ServiceNow applications to support ITSM and HRSD processes within our organization.
Responsibilities:
- Collaborate with IT and HR stakeholders to gather requirements and translate them into technical specifications for ServiceNow ITSM and HRSD solutions.
- Design, develop, and configure ServiceNow ITSM and HRSD modules, including Incident Management, Change Management, Problem Management, HR Case Management,
Employee Service Center, and Employee Onboarding.
- Customize ServiceNow workflows, business rules, UI policies, and notifications to support ITSM and HRSD processes and automation.
- Integrate ServiceNow with other systems and external platforms using APIs and web services.
- Collaborate with cross-functional teams to define and implement ITSM and HRSD best practices, ensuring alignment with industry standards and organizational goals.
- Conduct thorough testing of ServiceNow configurations and customizations to ensure high-quality deliverables.
- Provide ongoing support and maintenance for ServiceNow applications, troubleshooting issues and implementing necessary fixes or enhancements.
- Stay updated with the latest ServiceNow releases and ITSM/HRSD-specific features, proactively identifying opportunities for process improvement and system optimization.
- Collaborate with other developers, administrators, and