Company Name: VARITE India Private Limited

About The Client:

An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.

Essential Job Functions:
- Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat to end users.
- Availability for 24X7 shifts.
- Knowledge with Active Directory & O365.
- Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
- Route problems to internal 2nd and 3rd level IT support staff.
- Administer and provide User account provisioning.




- Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumventions.
- Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate.
- Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution.
- Perform user account management activities.
- Escalate complex problems to appropriate support specialists.
- Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications).
- Troubleshoot client software and basic network connectivity problems.
- Identify, evaluate and prioritize customer problems and complaints.
- May train users and operators on a limited basis and/or may write training procedures.

📌 Service Desk (India)
🏢 VARITE
📍 India