APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.
ServiceNow ITSM Lead / Senior Developer
Experience
- Total Experience: 5–10 Years
- Relevant ServiceNow Experience: 5–10 Years
Key Responsibilities
- Support and enhance ServiceNow ITSM modules including:
- Incident Management
- Problem Management
- Change Management
- Service Request Management (Catalog & RITM)
- Knowledge Management
- Configure and customize ServiceNow applications based on business requirements.
- Develop and maintain:
- Business Rules, Client Scripts
- UI Policies, UI Actions, Data Policies
- ACLs
- Design and manage:
- Catalog Items, Record Producers, Variables
- Request workflows and lifecycle management
- Build automation using:
- Flow Designer
- Approval workflows, Notifications, Orchestration
- Perform data imports using Import Sets and Transform Maps.
- Develop reports and dashboards using Platform Analytics.
- Design end-to-end ITSM solutions and provide technical guidance.
- Mentor junior team members and act as a technical escalation point.
Preferred
- Robust ITIL knowledge
- Good communication and stakeholder management skills
- Experience leading and mentoring teams
- ServiceNow Certifications preferred (CSA, CAD, CIS-ITSM/HRSD/ITAM)
We are co
📌 ServiceNow ITSM Lead (Pune)
🏢 APN Consulting
📍 Pune
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