Omnify is a global SaaS company helping businesses across Sports, Fitness, and Recreation manage bookings, memberships, payments, customers, and day-to-day operations.
We’re looking for a curious and sharp intern who wants to understand how a SaaS product actually works and use that knowledge to help real customers succeed.
Your first responsibility is to understand the product deeply.
- Explore Omnify and understand different features, workflows, and use cases.
- Test recent and existing features from a customer's perspective.
- Reproduce issues reported by customers and identify where something is going wrong.
- Test different scenarios and edge cases.
- Document issues clearly with steps, screenshots/videos, and expected vs. actual behavior.
- Work with QA, Product, and Engineering teams to get issues resolved.
- Verify fixes before communicating them back to customers.
- Continuously improve your product knowledge so you can investigate problems independently.
The goal: When a customer reports a problem, you should be able to understand, test, and investigate it before asking someone else for the answer.
50% – Customer Success & Customer Handling
You'll use your product knowledge to help real customers.
- Communicate with customers through chat, email, and calls.
- Understand what customers are trying to achieve and guide them toward the right solution.
- Help onboard new customers and configure their accounts.
- Troubleshoot customer questions and product issues.
- Follow up on open issues and keep customers updated.
- Conduct product walkthroughs and help customers adopt relevant features.
- Identify recurring customer problems and share feedback with the Product and Engineering teams.
- Take ownership of customer problems through resolution rather than simply forwarding or escalati