An American multinational computer software company incorporated in Delaware and headquartered in San Jose, California. They specialize in software for creating and publishing a wide range of content, including graphics, photography, illustration, animation, multimedia/video, motion pictures, and print.
About The Job:
- The Technical Account Manager serves as the Client ( customer solutions) technical owner accountable for driving proactive technical health and removing barriers to ensure success resulting in value realization for our customers.
- TAM has relationship leadership and project management skills, working with diverse customer and internal team members from practitioners to senior leadership.
- TAM thinks strategically across business, and technical objectives, helping customers maximise value from their product investment.
- This is a post-sales position in which predominant job responsibilities and requirements occur after the sale of the company’s product to the client.
Essential Job Functions:
- Leads outstanding client engagement as the technical executive point of contact throughout the customer’s solution lifecycle.
- Guides and supports customer’s strategy with client Solutions via mutual action plans with transparent outcomes.
- Provides proactive technical leadership, personalized knowledge sharing, and business-critical insights across people, processes and technology.
- Assesses strategic Customer technical risks and opportunities, and coordinates extended client team to build and drive Ultimate Success plans.
- Delivers a prescribed set of technical services specifically designed to help maintain operational technical health of customer’s client instances.
- Maintains regular and appropriate governance with both internal and external executive teams. Drives alignment, facilitating and reporting on overall engagement status and outcomes.
- Supervises the management of technical critica