Net2Source Inc. is a Global Workforce Solutions Company, headquartered in Recent Brunswick, NJ with its local offices in Texas, California, Florida, Illinois, Colorado and Michigan and its global operations in Canada, UK, Europe, UAE, Malaysia, Australia, China, Singapore, and India. Net2Source offers a wide gamut of consulting solutions customized to specific client needs including but not limited to Application Development, Workforce Management and Project Consulting.

Service Coordinator- Major Incident Management

Role and Responsibilities :

As Major Incident Manager working for a global provider of IT solutions, you will be working within a multi-supplier environment transforming into a SIAM model.

The successful candidate will be maintaining overall Major Incident Management process and share the drive critical and complex incidents in every possible means to multi-suppliers, as well as building on the Process maturity during the transformation.

Responsibilities:





High-level ownership of the technical service restoration plan across all Vendor delivered IT services and the Resolver Group Managers involved in P1 incidents

Coordination of technical restoration actions and plans via email, messaging, updating of P1 tickets in ITSM Tool

Technical and Functional Escalation where necessary

Aim is to reduce restoration time and escalation to Situation Management for P1 incidents

Communication via various means including SMS and reporting

Plan, coordinate and control the restoration of complex and high impact system problems that occur within the production environment

Priorities major incidents and assign tasks to Service Support and Delivery resources as required

Act as the central communication point for major incidents all Priority 1 issues and Priority 2 issues as required

Ensures creation of a resolution plan for P1 & P2 incidents

Understand and clearly communicate the business impact of major incidents

Priorities major incidents based on business impa

📌 Major Incident Management (India)
🏢 Net2Source
📍 India