Company Name: VARITE India Private Limited

About The Client:

A cloud computing company offers a platform for digital workflows, enabling organizations to automate and streamline business processes. The solutions include IT service management, human resources, customer service, and security operations. Designed to enhance efficiency and collaboration, the platform digitizes and automates workflows for diverse organizational needs. Headquartered in the United States, the company is recognized for its cutting-edge approach to workflow automation, playing a significant role in the IT service management and business process automation space. In 2018, Forbes magazine named it number one on its list of the world's most innovative companies.

Essential Job Functions:
- Represent the needs of customers across the product and design lifecycle from discovery through design validation and customer adoption across a portfolio of products.
- Apply and adapt appropriate research techniques and methods for specific project needs.




- Engage with customers to understand their unique needs for our products, including defining and synthesizing user types, use cases, and specific UX opportunities.
- Partner with Product Managers and Designers to influence product strategy and roadmaps.
- Validate feature and design direction through participatory design, early concept testing, formative and summative usability testing.
- Analyze and synthesize qualitative studies and quantitative data across studies and secondary research to generate strategic and tactical insights with actionable recommendations.
- Communicate findings through artifacts such as specific user segments, persona frameworks, jobs to be done, user journeys, task analyses, etc.
- Provide mentorship to other members of the team and champion the discipline across the organization.

Qualifications:
- Extensive experience in applying customer-centered research techniques to product definition and designs.
- Expert knowledge in de

📌 UX Research (Bengaluru)
🏢 VARITE
📍 Bengaluru