APN Consulting, Inc. is a progressive IT staffing and services company offering creative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.
Job Title: ServiceNow ITSM + ITAM Developer
Location: Hyderebad
Type: Contract / Full-Time
? About the Role
We are looking for a skilled ServiceNow ITSM + ITAM Developer to design, develop, and enhance solutions across IT Service Management and IT Asset Management modules. The ideal candidate will have strong hands-on experience in implementing ITSM processes and managing asset lifecycles, along with integrations and automation to improve operational efficiency.
? Key Responsibilities
1. ITSM Development & Customization
- Develop and customize ITSM modules including Incident, Problem, Change, and Service Request Management.
- Configure SLAs, business rules, client scripts, UI policies, and notifications.
- Implement and optimize workflows using Flow Designer and traditional workflows.
2. ITAM Implementation & Asset Lifecycle Management
- Configure and manage Hardware Asset Management (HAM) and Software Asset Management (SAM).
- Implement end-to-end asset lifecycle processes (procurement, deployment, maintenance, retirement).
- Ensure proper mapping between Assets and Configuration Items (CIs).
3. CMDB & Discovery
- Maintain and enhance CMDB structure and relationships.
- Work with Discovery and Service Mapping to ensure accurate CI data population.
- Troubleshoot data inconsistencies and duplicate records.
4. Integration Development
- Develop and maintain integrations with third-party systems using REST/SOAP APIs.
- Integrate ServiceNow with procurement, inventory, and external asset systems.
- Ensure data synchronization and consistency across platforms.