An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
Essential Job Functions:
- Lead and coordinate Major Incidents from identification through service restoration.
- Assess impact and urgency to determine Major Incident declaration.
- Establish and manage war rooms, bridge calls, and command-center activities.
- Coordinate cross-functional resolver teams, vendors, and stakeholders to drive resolution.
- Ensure adherence to incident management processes, SLAs, and escalation procedures.
- Provide timely communications to business stakeholders, customers, and leadership.
- Prepare and distribute incident notifications, progress updates, and service restoration communications.
- Manage executive escalations and maintain visibility of risks and mitigation actions.
- Facilitate management bridge calls during critical service disruptions.
- Drive prioritization of restoration activities to minimize business impact.
- Remove operational blockers and facilitate decision-making during outages.
- Ensure all technical teams remain aligned on recovery plans and timelines.
- Monitor resolution progress and ensure accurate documentation of activities.
- Lead Post Incident Reviews (PIRs) and coordinate Root Cause Analysis (RCA) activities.
- Identify opportunities for service resilience and process improvement.
- Produce incident governance reports, KPI dashboards, and service review presentations.
- Analyze trends related to major incidents, service availability, and restoration performance
📌 Major Incident Management (Noida)
🏢 VARITE
📍 Noida
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