Company Name: VARITE India Private Limited
About The Client:
An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
Essential Job Functions:
- Executing all aspects of videoconferencing including call set up, end user training, troubleshooting, & follow through on escalation of trouble incidents occurring during call
- Assist, as required, with the support (hands-on if necessary) of special events, high profile senior executive meetings, town halls requiring VC, as directed by client including but not limited to the following:
Setting up, testing, operation, & tearing down of AV & VC equipment; (e.g., video data projection systems, computers,
audio- & video conference equipment, microphones, video cameras, audio systems, & operation of integrated AV systems).
- Perform up to second level problem determination.
- Troubleshoot, assess, and coordinate equipment and systems repair as required.
- Create, update, and resolve trouble tickets as assigned as well as monitoring queue.
- Interface with technology vendors for equipment servicing, etc., whether warranty or routine maintenance.
- Maintain conference room integrity in compliance with SOPs; perform regular preventive maintenance checks (e.g., either report or address troubles such as cable management issues, safety standards non-compliance, etc.).
- Provide updates to usage statistics, issues and repair logs, or other collection/reporting systems.
- Delivery of training and client support to end users in the operations of audiovisual systems.
- Compile and maintain room and equipment inv
📌 Video Support (Jaipur)
🏢 VARITE
📍 Jaipur