Process Consultant (Pune)

Process Consultant (Pune)

09 Sep
|
APN Consulting
|
Pune

09 Sep

APN Consulting

Pune

Role- Process Consultant (ServiceNow ITAM – Business Analyst)

Experience: 5–10 Years

Location: PAN India (Remote)

Job Type: Full-Time/Contract

Key Responsibilities:

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Gather and analyze business requirements for ServiceNow ITAM implementations.

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Conduct stakeholder workshops and translate requirements into functional specifications/user stories.

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Design and improve IT Asset Management processes (HAM Pro & SAM Pro).

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Collaborate with architects and developers to deliver scalable ServiceNow solutions.

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Support UAT, documentation, process mapping, and client communication.

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Recommend ITAM best practices aligned with business needs.

Required Skills

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5+ years of ServiceNow experience with solid Business Analyst/Process Consultant expertise.

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Hands-on experience in ITAM (HAM Pro & SAM Pro).

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Strong knowledge of Asset Lifecycle, Software Licensing, Discovery, CMDB, and ITSM.

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Experience in Requirement Gathering, BRD/FRD, User Stories, UAT, and Agile methodology.

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Excellent communication and stakeholder management skills.

📌 Process Consultant (Pune)
🏢 APN Consulting
📍 Pune

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