Company Name: VARITE India Private Limited

About The Client:

An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.

About The Job:

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The Security Ops Subject Matter Expert plays a crucial role in ensuring timely and effective resolution of incidents and escalations within the support and operations domain.

By leveraging expertise in security event investigation and SOAR technologies, this position is pivotal in maintaining high service quality and customer satisfaction while adhering to SLA requirements.

Essential Job Functions:




- Ensure Timely Resolution And Quality Compliance Of Escalated Security Incidents By Conducting Thorough Analyses Using Soar Tools And Techniques, Aligning With Agreed Slas.
- Mentor Team Members And Administrators By Providing Technical Guidance On Security Event Investigations, Creating And Maintaining Standard Operating Procedures (Sops), And Facilitating Knowledge Sharing To Enhance Team Capabilities.
- Validate Change Order Implementation Plans And Oversee Human Error Compliance, Contributing To Capacity Planning Discussions With Insights Derived From Security Event Investigations.
- Foster Positive Customer Relationships By Actively Participating In Customer Meetings, Addressing Concerns, And Ensuring A Transparent Understanding Of Security Issues Faced By The Business Segment.
- Conduct And Validate Analyses Such As Root Cause Analysis And Trend Analysis Using Siem Tools, Presenting Detailed Reports To Key Business Stakeholders To Drive Performance Improvement

Qualifications:
- Exp: 8-12 years
- Expertise In S

📌 SME - Security Investigations, SIEM (Bengaluru)
🏢 VARITE
📍 Bengaluru