Monkstory is looking for a hands-on Operations Manager to manage our day-to-day e-commerce fulfilment and inventory operations across our own warehouse and third-party warehouse partners.
The role will be responsible for ensuring that orders are processed and dispatched on time, inventory remains accurate across systems and warehouses, logistics issues are resolved quickly, and customers receive their orders without operational delays.
You will work closely with our internal team, logistics partners, customer service team and our 3PL partner, Prozo.
Key Responsibilities
1. Order Processing & Dispatch
- Manage daily order processing and dispatch through Shopify and Unicommerce/Uniware.
- Ensure orders are allocated, picked, packed and dispatched within defined timelines.
- Monitor pending, unfulfilled and stuck orders daily.
- Coordinate with the warehouse team to ensure dispatch SLAs are maintained.
- Identify and resolve order processing or system-related issues.
- Ensure correct AWB, invoice, shipping label and order documentation.
2. Logistics Management
- Coordinate with courier and logistics partners for daily pickups and deliveries.
- Monitor shipments from dispatch until successful customer delivery.
- Track delayed, stuck, lost and undelivered shipments.
- Manage NDR (Non-Delivery Report) cases and ensure timely re-attempts.
- Monitor RTOs and work towards reducing avoidable RTOs.
- Escalate recurring courier or delivery issues with logistics partners.
3. Customer Delivery Coordination
- Coordinate with the Customer Service team for delivery-related issues.
- Support customers where operational intervention is required for delayed or failed deliveries.
- Coordinate address corrections, delivery re-attempts and other shipment-related requests.
- Ensure customer delivery problems are resolved quickly rather than being passed between
📌 E-commerce Operations Manager (Chennai)
🏢 MONKSTORY
📍 Chennai
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