Job Information:
- Target Date 12/31/2025
- Date Opened 09/08/2026
- Job Type Full time
- Industry IT Services
- Work Experience 4-5 years
- Salary 4-7 LPA
- City Pune City
- State/Province Maharashtra
- Country India
- Zip/Postal Code 411001
- Position Overview
- The Senior Technical Support Executive will be responsible for delivering advanced technical support, handling complex IT infrastructure issues, and leading deployment/implementation activities across client environments. This role requires deep handson expertise in networking, servers, virtualization, cloud platforms, security, surveillance systems, and backup/DC-DR technologies.
- Key Responsibilities
- 1. Advanced Technical Support & Troubleshooting
- Handle escalated L2/L3 support tickets related to network, server, cloud, and security environments.- Diagnose and resolve complex issues involving hardware, software, OS, network, and cloud services.- Perform onsite support for highpriority cases and customer escalations.- Coordinate with OEM support teams for advanced issues.
- 2.



Network Infrastructure Management
- Configure and troubleshoot Layer 2 & Layer 3 networks, including:
- Switches, routers, firewalls, load balancers- VLANs, routing protocols, VPNs, QoS, and network security policies- Implement wireless solutions, WiFi controllers, heat mapping, and RF optimization.- Monitor and optimize network performance using specialized tools.
- 3. Server, Virtualization & Storage
- Deploy, configure, and manage:
- Windows Server (AD, GPO, DFS, DHCP, DNS)- HyperV / VMware ESXi virtual environments-
- Perform server hardening, patching, and performance tuning.- Work with NAS/SAN storage and iSCSI environments.
- 4. Cybersecurity & Surveillance Systems
- Configure and maintain firewall policies, UTM features, IPS/IDS, web filtering, and endpoint security.- Deploy and troubleshoot CCTV/IP surveillance systems, NVR/VMS configurations.- Implement security best practices and perform periodic audits.
- 5. Data Ba

📌 Sr. Technical Support (Pune)
🏢 ZM Technologies
📍 Pune