Position: Hotel Manager
Department: Operations

Job Summary:
The Hotel Manager will be responsible for the overall day-to-day operations of the hotel, ensuring excellent guest service, effective operations, staff performance, revenue growth, and adherence to quality standards.

Key Responsibilities:
- Manage the overall daily operations of the hotel.
- Supervise Front Office, Housekeeping, Food & Beverage, and other operational departments.
- Ensure high standards of guest service and customer satisfaction.
- Handle guest complaints and resolve operational issues promptly.
- Monitor room occupancy, revenue, expenses, and profitability.
- Develop and implement strategies to increase bookings and revenue.
- Coordinate with the Sales & Marketing team for promotions and business development.
- Recruit, train, supervise, and evaluate hotel staff.
- Prepare duty rosters and ensure adequate staffing.
- Maintain hotel standards related to cleanliness, safety, hygiene, and security.
- Coordinate with vendors, suppliers, and service providers.




- Ensure compliance with statutory and hotel policies.
- Prepare operational reports for senior management.
- Monitor inventory, procurement, and cost control.
- Organize and supervise events, conferences, banquets, and special functions.
- Maintain strong relationships with guests, corporate clients, travel agencies, and other stakeholders.

Qualification:
- Bachelor's degree/Diploma in Hotel Management, Hospitality Management, or a related field.
- MBA/PG Diploma in Hospitality Management will be an added advantage.

Experience:
- 3-5 years of experience in hotel/hospitality operations.
- Previous experience in a supervisory or managerial position preferred.

Key Skills:
- Leadership and team management
- Guest relationship management
- Communication and interpersonal skills
- Sales and revenue management
- Cost control and budgeting
- Problem-solving and decision-making
- Staff training and development
- Knowledge of hotel PMS and ba

📌 Hotel Manager (Bolpur)
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📍 Bolpur