JOB Description-

General Responsibilities:
- Demonstrates transparent and polite written communication
- Escalates customer issues appropriately and correctly. Demonstrates timely accurate and
professional customer service
- Maintains a positive and professional demeanor and portrays the company in a positive light
- Demonstrates knowledge and use of departmental resources, policies and procedures
- Maintains email handle time, while remaining friendly and informative (after call email to
customers)

ELIGIBILITY:

- Excellent Communication in English.
- Minimum 1 Year of Experience is required into International Voice Process.
- comfortable working for night Shifts.
- Work from office
- Only immediate joiners
- Graduation is not required

Contact Details:-

HR SPOC - Hafeez ((phone hidden))

Job Location :
(Bangalore, Electronic City,Tower 4,Phase II)

Customer Focus - Demonstrates a strong customer service orientation.





- Takes responsibility to follow up with customers to ensure their
needs and expectations are satisfied and promises are kept
Communication Skills - Ability to effectively communicate his/her thoughts in a well- organized manner.
- Excellent, live writing skills.

Customer Interaction Skills

- Friendly and upbeat style
- Ability to handle difficult or irate customers effectively
- Ability to set expectations and deliver information in a positive
and articulate way

North America-Voice
U1/U2
BENGALURU

UG Can apply / Any Graduate can apply or undergraduate,

*Both side transportation will be provided.

Round of Interview.
1. HR Screening.
2. Typing Test min 20 WPM and 80% accuracy.
3. Versant: 60 or above
4. Operations Round.
5. HR / Offer discussion if selected.

📌 Customer Support Representative (Bengaluru)
🏢 Tech Mahindra
📍 Bengaluru