- Handle customer inquiries through chat, email, or phone calls in a timely and qualified manner.
- Provide accurate information to customers regarding products/services offered by the company.
- Resolve customer complaints and issues promptly while maintaining a high level of satisfaction.
- Collaborate with internal teams to resolve complex customer issues.
Job Requirements :
- 0-7 years of experience in BPO/Call Centre environment.
- Strong communication skills for effective interaction with customers over various channels (chat, email, phone).
- Ability to work on rotational shifts including evenings, nights, weekends & holidays as per business requirements.
- Basic computer knowledge for navigating software applications related to customer support.
- Graduate is mandate /up to 2025 passout.