Purpose of the Role
The Key Account Manager (KAM) will serve as the single dedicated relationship owner for one large strategic account within Epiroc India's Parts & Service Division. The role drives aftermarket revenue growth, long-term service contract acquisition, equipment uptime, and customer satisfaction for the assigned account. By embedding deeply within the customer's organisation — across project sites, procurement, and senior leadership — the KAM ensures Epiroc is positioned as the preferred productivity partner for all aftermarket parts, service, and maintenance needs. The incumbent aligns account-level commercial activities with PSD India's national strategy, working in close coordination with the National Sales Manager, National Operations Manager, and Technical Services Manager.
Key Responsibilities
Safety, Compliance & Governance
- Our aim is to achieve ZERO INJURY.:
- Drive a robust culture of safety, health, and environmental responsibility across all Epiroc activities conducted at the assigned customer's sites.
- Ensure all Epiroc personnel visiting customer sites comply with both Epiroc's and the customer's HSE requirements at all times.
- Ensure adherence to Epiroc's values, ethical standards, commercial governance, and approval authorities in all account dealings.
- Maintain accurate and complete records of all account activity, contracts, pricing, and stakeholder interactions in accordance with Epiroc's data and compliance policies.
Account Ownership & Strategic Relationship Management
- Serve as the single point of contact (SPOC) for the assigned strategic account across all Epiroc PSD touchpoints — parts, service, contracts, technical support, and commercial escalations.
- Develop and maintain a comprehensive Account Plan, reviewed and updated quarterly, covering installed base status, contract coverage, revenue forecast, stakeholder map, competitive landscape, and 12-month growth initiatives.
- Build and sustain multi-level relationship
📌 Key Account Service Manager (Pune)
🏢 Epiroc
📍 Pune