User Success Engineer

Unlock your potential with Dassault Systèmes, a global leader in Scientific Software Engineering as a User Success Engineer, Pune

Role Description & Responsibilities:
We are seeking L1 Support Engineers, having experience in PeopleSoft Finance Domain, to work with our Digital Enterprise Solutions team.
- As part of this team, you will be responsible for PeopleSoft L1 Support which includes supporting the end user activities in different streams under Finance domain and
- you will get to work together with colleagues from all over the world to support them on challenging projects for international business that is spread worldwide.

Qualifications:
- Experience: 1-4 Years
- Education: Bachelor of Commerce / Engineering / MBA with Finance Background
- Perform first level troubleshooting and resolve issues with L1 scope - Escalate unresloved incidents with complete diagnostics.
- Should have positive exposure to functional process flows of People Soft tool.
- Should be ready to work in 18*5 rotational shift (24*7 during closing)




- Perform Queue Management and handover activities to following shift. Reporting to Team Lead.
- Investigate and resolve incidents within SLAs.
- Use knowledge articles and contribute to knowledge management.
- Leverage AI powered support tools and identify automation opportunities.
- Proficient in SQL.
- Good understanding of IT delivery methodologies.
- Team Player and able to work in a cross-functional team environment.

What is in it for you?
- Work for the one of the biggest software companies in Europe
- Work in a culture of collaboration and innovation
- Opportunities for personal development and career progression
- Chance to collaborate with a multinational and multidisciplinary team

Diversity statement:
- As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we wan

📌 Peoplesoft FinanceSupport (Pune)
🏢 Dassault Systèmes
📍 Pune