Job Description: Service Delivery Manager

Company: Foxscan (Urbanroof Etrade Private Limited) Location: Delhi, NCR Department: Operations Reports To: Operations Head / Founders

About Foxscan

Foxscan (previously UrbanRoof) is India's AI-powered structural diagnosis company. Using thermal imaging, moisture mapping, radar, and an AI engine trained on data from 40,000+ diagnosed buildings, Foxscan identifies structural issues before repairs happen — with every finding reviewed and signed off by a certified structural engineer. Foxscan does not sell or perform repairs; it delivers documented, engineer-validated diagnostic reports used for property purchases, pre-renovation checks, damage disputes, and developer due diligence.

Foxscan currently operates across Pune, Mumbai, Bangalore, Ahmedabad, Chennai, Delhi, and Hyderabad.

Role Overview

We are looking for a Service Delivery Manager to own the end-to-end execution of scans in the Delhi NCR region. This role sits at the center of Foxscan's operations — coordinating field engineers, scheduling site visits, resolving on-ground issues,



and ensuring the full service cycle (booking → scan → report → payment) closes smoothly and on time. You will be the primary point of contact for the region's structural engineers and a key driver of customer experience and turnaround-time commitments.

Key Responsibilities

Scheduling & Site Coordination
- Plan and allocate daily/weekly site inspection schedules for structural engineers based on bookings, location, and engineer availability across Delhi NCR.
- Confirm bookings within Foxscan's committed timelines and coordinate engineer dispatch to ensure scans are completed, typically within two hours in office.
- Monitor scan status in real time and re-route or reassign engineers when delays, cancellations, or urgent bookings arise.

Engineer Management & Support
- Serve as the first point of contact for field engineers' day-to-day queries, doubts, and on-ground issues (equipment, acce

📌 Service Delivery Manager (Delhi)
🏢 UrbanRoof Private
📍 Delhi