The Guest Relations Executive will be responsible for creating a welcoming and qualified experience for customers, clients, and visitors at the real estate project/site office. The role involves handling customer interactions, coordinating site visits, supporting the sales team, and ensuring a high standard of customer service throughout the visitor's experience.
Responsibilities
- Welcome and professionally greet customers and visitors at the project/site office.
- Handle customer enquiries and provide basic information about the project, amenities, and facilities.
- Coordinate customer appointments and site visits with the sales team.
- Maintain records of customer visits, enquiries, and appointments.
- Direct customers to the appropriate sales personnel based on their requirements.
- Coordinate refreshments and other requirements for customers and guests.
- Assist the sales team during property launches, events, exhibitions, and customer engagement activities.
- Ensure the reception and customer interaction areas are maintained in a professional and presentable manner.
- Handle customer queries courteously and escalate concerns to the concerned department when required.
- Maintain confidentiality, professional communication and strong relationships with customers.
- Perform other duties assigned by the reporting manager or management.