We are looking for a highly proactive and result-oriented Customer Relationship Executive with an HR / Recruitment background who can manage the complete journey from receiving a students requirement to successfully assigning and confirming the right tutor.

This role requires a combination of customer relationship management, recruitment, sourcing, telecalling, follow-ups, coordination and problem-solving.

Key Responsibilities

1. Understand Parent & Student Requirements

- Speak with parents to understand the students academic requirements, subjects, class/grade, preferred location, timings, budget and other expectations.
- Clearly understand the parents preferences and identify what type of tutor would be the best fit.
- Maintain accurate requirement details in the companys CRM/system.
- Remain in regular contact with parents until the tutor assignment is successfully confirmed.

2. Tutor Matching & Assignment

- Identify the best-suited tutor for every student requirement based on:

- Subject expertise
- Class/grade
- Teaching experience
- Location and travelling distance
- Availability
- Preferred timings
- Fees/budget
- Tutor profile and experience
- Overall suitability and compatibility with the students requirement

- First search the HomeShiksha onboarded tutor database for suitable candidates.
- Contact shortlisted tutors and check their availability, interest and suitability for the requirement.
- Shortlist and recommend the best tutor options to the parent.

3. Tutor Recruitment & Sourcing

If a suitable tutor is not available in the existing HomeShiksha database, the candidate will be responsible for finding the tutor from external sources.

Sources may include:

- Social media platforms
- Tutor communities and groups
- WhatsApp groups
- Facebook groups
- LinkedIn
- Local tutor networks
- Online job portals
- Free recruitment platforms
- Personal/reference networks




- Other relevant online and offline sources

The candidate should be highly resourceful and should not stop at the existing tutor database.

4. Social Media & External Tutor Sourcing

- Create and post tutor requirements on relevant social media platforms and tutor groups.
- Search for suitable tutors proactively based on specific student requirements.
- Respond to tutor enquiries and screen candidates.
- Conduct initial conversations with tutors to understand their qualifications, experience, location, availability and fee expectations.
- Build a robust external tutor network for future requirements.

5. Demo Scheduling & Coordination

- Coordinate between parents/students and tutors to schedule demo classes.
- Confirm tutor availability before scheduling the demo.
- Ensure parents receive all relevant tutor information.
- Coordinate changes, rescheduling or cancellations whenever required.
- Follow up with parents and tutors after every demo.

6. Parent Relationship Management

- Maintain regular communication with subscribed parents.
- Provide timely updates regarding tutor sourcing and assignment.
- Follow up with parents regarding:
- Tutor profiles
- Demo scheduling
- Demo completion
- Parent feedback
- Tutor selection
- Fee/confirmation discussions
- Start date
- Continuation of classes

- Ensure that parents never feel that their requirement is unattended.
- Build a positive and professional relationship with parents.

7. Follow-Up & Conversion





The employee will be responsible for persistent and structured follow-ups until the requirement reaches a successful outcome.

Follow up with:

- Parents
- Students
- Tutors
- Potential tutors
- Tutors who have been shortlisted
- Tutors who have completed demos

The objective is to ensure that every genuine subscribed requirement is taken from:

Requirement Tutor Search Shortlisting Demo Feedback Confirmation Successful Assignment

8. Requirement Closure

- Take ownership of assigned requirements until successful tutor confirmation.
- If the first tutor does not work out, immediately search for alternative tutors.
- Do not leave requirements pending simply because a suitable tutor is not available in the existing database.
- Escalate difficult or high-priority requirements when necessary.
- Maintain proper status updates for every requirement.

What We Are Looking For

We are looking for someone who is highly proactive, energetic and target-oriented.

The ideal candidate should:

- Have experience in HR recruitment / talent acquisition / staffing / sourcing.
- Have experience hiring full-time, part time, freelance or contractual resources.
- Be comfortable making a high volume of phone calls.
- Have excellent communication and convincing skills.
- Be comfortable speaking with parents, tutors and professionals.
- Have strong follow-up skills.
- Be excellent at sourcing candidates from multiple channels.
- Be comfortable using WhatsApp, social media, job portals and online communities for recruitment.
- Have good negotiation and coordination skills.
- Be able to work independently and take ownership of requirements.
- Be good at multitasking and managing multiple requirements simultaneously.
- Have a strong sense of urgency and responsibility.
- Be willing to go beyond the existing database to find the right tutor.

📌 Customer Relationship Executive - Tutor Recruitment and Assignment (India)
🏢 HomeShiksha
📍 India