- Manage and maintain customer relationships and customer records.
- Handle customer enquiries, complaints, and service requests.
- Coordinate with customers through phone, email, WhatsApp, and other communication channels.
- Follow up with customers regarding enquiries, quotations, orders, payments, and services.
- Maintain accurate customer information in the CRM system.
- Track leads and follow up with potential customers.
- Coordinate with the Sales, Accounts, Production/Factory, and Management teams to resolve customer requirements.
- Monitor customer orders and provide timely status updates.
- Prepare customer reports and follow-up reports.
- Collect customer feedback and coordinate for issue resolution.
- Maintain proper documentation of customer communications and transactions.
- Ensure customer satisfaction and build long-term customer relationships.
- Support the management with CRM-related reports and updates.
Key Skills
- Good communication and interpersonal skills.
- Customer handling and follow-up skills.
- Basic knowledge of MS Excel.
- Valuable coordination and problem-solving ability.
- Strong attention to detail.
- Ability to manage multiple customer requests and follow-ups.
- Professional and polite approach with customers.