Overall, Job Purpose- Deliver the highest levels of quality, be customer-oriented and create value for customers as well as for Hapag-Lloyd- Develops an in-depth understanding of HL CS & Sales Blueprint structure, Export & Import processes, Invoicing, EDI and Reporting requirements. Possesses positive knowledge of HL online products, value added services & premium services that may be offered for additional price / volume commitment.- Understand the requirements of customers better and make first hands experience.- Managing a small key accounts portfolio.
Backup support for counter activities.
CorporateDescription
OrganizationDescription
Qualifications
- University degree or equivalent
- Very Good command of written and spoken English language
- Strong Working Knowledge of MS Office
- Analytical and problem-solving skills with a solution-oriented approach
- Empathetic, reliable and motivated team player
Responsibilities
Job Specification - Key Accountabilities
- Proactively analyse case and phone statistics to identify opportunities of improvement, both
from customer / HL side.
- Handle escalations for all tasks related to Customer Service. Duly communicates local customs developments to responsible parties.
- Evaluates impact of local customs requirements to ensure compliance.
- Participate in cross-functional Area meetings, discussing solutions for daily problems involving
other teams.
- Identify new customer requirements and present to management for acceptance.
- Act in the on boarding process for new customers, explaining Sales and Customer Service setup,
Quality Promises, e-business tools/OBL printing
- (together with Digital Manager).
- Support Sales teams on Quality Promises and customer commitments.
- Performs root-cause analysis of repetitive problems / deviations
- Collaborate with cross functional teams to gather insights and address challenges in customer interactions.
- Contribute to continuous improvement efforts in customer service
📌 Senior Coordinator (Chennai)
🏢 Hapag-Lloyd
📍 Chennai
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