Company Description:
- WHO WE ARE

Velotic is a newly-formed independent software company with a pure-play focus on industrial operations. We unite two category-defining portfolios - ThingWorx and Kepware (formerly part of PTC) and Proficy (formerly part of GE Vernova) - to transform industrial manufacturing, at scale. With $350M in annual revenue, a global footprint across a range of industries, a legacy customer base, and our intelligent data connectivity systems and AI solutions, we are one of the world's largest independent software companies focused on industrial operations - here to power the future of manufacturing.

OUR MISSION

Enabling the world's industrial producers to do the right things right—across every shift, every plant, every day. We help manufacturers prosper by equipping them with software-defined, data-driven production systems that elevate quality, accelerate cycle times, improve resilience, and enable sustainable profit growth.

WHY THIS IS A ONCE-IN-A-CAREER PROSPECT




- Lead in a market undergoing significant disruption and growth from cloud migration to edge intelligence to AI-powered industrial automation.
- Join a culture defined by ambition, authenticity, speed, teamwork, and the belief that manufacturing can meaningfully improve the world.
- Competitive benefits, compensation and long-term impact on how the world’s industrial companies operate, automate, and innovate.

Key Responsibilities

Technical Support & Troubleshooting
- Diagnose and resolve problems related to:
- Industrial connectivity (Kepware/KEPServerEX, MQTT, OPC-UA, Modbus, REST APIs)
- IoT gateways or edge devices
- Data ingestion, device onboarding, communication failures
- Perform root-cause analysis and propose permanent fixes.
- Monitor system performance, logs, and alerting dashboards to ensure optimal platform health.

Customer Interaction & Documentation
- Work directly with customers to understand issues and provide timely resolutions.
- Document issue resolutio

📌 Associate Product Analyst (Gurugram)
🏢 Velotic
📍 Gurugram