Secondary Skills : Firewall/URL Filtering/Load Balancers/Wireless (Good to Have)
Work Experience : 4-5 Years
Roles & Responsibilities: Troubleshooting severity 1 & 2 Issues in the devices.
- : Provide support to Network hardware/software/configuration as assigned by Monitoring Team - Timely closure of incidents. Quality of resolution notes
- : Keep customer satisfaction high
- : Reduce user downtime.
- : Analyze chronic problems.
- : Provide Industry best practices and Standards.
- : Maintain the hardware Inventory Update to date
- : Provide specialized hardware / software / network problem diagnosis / resolution.
- : Route physical problems to onsite hands and feet support staff
- : Coordinate H/W Maintenance activity with 3rd Party for hardware installation,
troubleshooting and fixing hardware issues
- : Upgrades based on recent technology/New deployments
- : Create Standard Operating Procedure (SOP’s)
- : Network Capacity Planning
- : Packet Capture Analysis